T&C / Refund Policy

Whilst we have a clear policy on refunds and changes to event entries at Run. Coed y Brenin, we endeavour to find a solution to all queries and runner issues when entering out events. The following guidelines cover these aspects:

Runcomm Events – Refunds, Transfers, Amendments and Cancellation Policies:

Refunds

You are eligible for a full refund (minus a the TDL online booking fee and NRW facilities fee) within the 14 days cooling off period from the day of booking.

Note: The cooling off period does not apply where a booking is made within 14 days of the event date.

Any withdrawals after the 14 days cooling off period will not be eligible for a refund. However, we will be able to offer a transfer to another event or deferral to the following year’s event, where applicable.

Due to the nature of sporting events we are unable to make exceptions for injuries, pregnancy etc. But again, will be sympathetic to your case and may be able to offer a deferral to another event.

Transfers

Transfers to another competitor

You may transfer or sell your place to another person wishing to take part in the event. This must be done at least 10 days prior to the event. You are responsible for updating the personal information which can be accessed via the details provided in the confirmation email you received upon entering the event. You do not need to inform us of these changes, however the personal details on the entry must be updated.

Transferring to another event

You may transfer your entry to another Runcomm Event event taking place within 12 months of the date of the event you originally entered.

(For example, if the date of the event originally entered was 17th June, 2017 (e.g Trail Marathon Wales) , you would be able to transfer to any other event taking place before 17th June. 2018, or the next Trail Marathon Wales event).

This must be done at least one month prior to the event.

  • This type of transfer cannot take place if the event is sold-out.
  • Entries can only be transferred once and thereafter will not be refundable.
  • If the original entered event does not cover the cost of the event you are transferring to you will be responsible for paying the difference.
  • If the event costs less than the original event you will not be subject to a refund for this amount.
  • Please contact us on 01341 440798, card payments can be taken over the phone for the fee difference.

There are no exceptions to the above policy.

All prizes must be collected on the day at the event prize giving.

T shirts and other event “goodies” must be collected on the day.

 

Route Amendment and Cancellation Policy

Runcomm Events will host the best and safest events possible.  In the event of circumstances beyond our control, which results in potentially unsafe conditions Runcomm Events will either:

Amend the course to make the event safe.

or

Where conditions cannot be made safe, cancel the event.

Where the event is modified under condition 1 above, no refund will be applicable. In the event of a cancellation under condition 2 above, competitors will be offered the option to transfer to the next years event under the same terms of their existing registration.

Where possible, we shall give at least 24 hours notice to any potential amendment or cancellation.

No refunds will be offered if cancellation is due to an unforeseeable natural disaster or ‘act of God’.

If you have any further queries please email: matt@runcoedybrenin.com